https://www.adzuna.co.uk/jobs/land/ad/1945337535?v=7D2041A65D3C900B10004836CDC3D00BEADDC5F6&frd=7e61e0b6d9c9ee8284a7a270321c47aa&ccd=2567de65979b598e6c7e9eb69594bb25&r=6485699&utm_source=jwicomdirect-dynamic&utm_medium=ppc&partnerb=1&chnlid=2000&utm_content=1&utm_campaign=0.04IT / Computing / Software0.041945337535Service Desk Analyst£11.27/hourWe have a fantastic opportunity available for a Service Desk Analyst to work with Gloucestershire County Council. This will be a temporary on-going assignment for a minimum of 6 months. You will be required to work 37 hours a week between the service time of 8am and 6pm As Service Desk Analyst you will be working with a team of professionals acting as the first point of contact for all our customers and users. You will raise tickets for reported incidents and requests looking to resolve as many as possible at first point of contact. You will accurately assign tickets to 2nd and 3rd Line Support Teams and keep customer updated, offering first class customer service. Responsibilities: Acts as the routine contact point from all customers and users in relation to IT, receiving and handling requests for support. Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution within agreed service targets. Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate through clear escalation processes to 2nd or 3rd line teams. Maintains records, informs users about the process and advises relevant persons of actions taken. Assists with the development of quality standards, and applies these to track, monitor, report, resolve or escalate issues. Contributes to creation of support documentation. Location: Working from home Hourly rate: £11.27 If this role is of interest, please contact Jake Singh today at Belmont Recruitment or Apply now