Technical Services Manager

Location: Bracknell, UK

Salary: £35,000.00 – £40,000.00 Per Annum

Job Level: Director

Start Date: Immediately

Education Level: Bachelor’s Degree

Industry: Construction & Engineering

Function: Management & Operations

Description

Investors in People accredited, the company is a very unique business. They not only deal with basic engineering issues but they build on those because of the research they do. Climate change and energy efficiency in its utmost sophisticated form as well as it basic form, doing such things as air tightness testing, which makes them very sophisticated and diverse in what they do.

Whilst they are rightly proud of their heritage and want to celebrate the wonderful achievements of the last 60 years, they continue to look forward to where the industry is heading and the challenges that lie there. With that in mind they are looking to recruit the industry best talent to join them and become part of their journey

This particular vacancy relates to the opening they have in their instrument solutions. This department offers a total test and measurement service. In this part of the business they hire, calibrate and sell a comprehensive range of specialist instruments for building services and construction use.

Their service is backed by a Quality Assurance management system to both BS EN ISO9001:2008 and ISO/IEC 17025:2005 (UKAS) and their team of expert engineers can advise clients on the best instrument for the purpose and offer technical support and site services.

The scope of the role

Working closely with Calibration manager Technical Services Manager will be responsible for the sound management of the technical support team of Instrument Solutions department to support the delivery of the business objectives and ensure compliance with QA standards & corporate policies

Main Duties:

In conjunction with the Calibration Manager provide sound day to day running of the calibration department technical support team
Manage production of quotations based on customer needs, the management of client’s orders to dispatch & invoicing

Management of a team of technical and administration staff including performance management, providing trainings and procedures guidance
Maintain high levels of customer satisfaction / low complaint frequencies demonstrated using
standard metrics from the ISO 9001 protocol through effective utilisation of resources and processes

Management of supply chain and as required assist in the creation of new efficient, reliable and functional internal processes ensuring that they are compatible with the financial and IT systems
Maintenance and addition of new content to the Instrument Solutions calibration section of the
website through bespoke CRM systems based on services offered by the laboratory

Manage the process of dealing with technical queries
Ensure continued conformity with the requirements contained in ISO 9001 (BSI) and ISO 17025 (UKAS) through the procedures defined within Quality Manual
Contribute to the production of testing procedures for use in the laboratory
Prepare and provide such reports as required by the manager and the business in order to assess the performance of the calibration business

About you:

A degree in a mechanical engineering or related field such as process instrumentation is preferred
Extensive experience in a senior supervisory/ management role preferably in a technical environment such as supporting technical operations team or technical sales
Experience in working to both ISO 9001 (BSI) and ISO 17025 (UKAS) quality standards ideally in a calibration laboratory environment
Team management skills and experience
Excellent communication skills
Experience and knowledge of complex technical complaints resolution
Project management skills
Proactive approach to problem solving
Commitment to achieving a high level of customer service.
Excellent organisational and planning skills
Computer literate in Microsoft packages and a working knowledge of CRM systems.

Employment:

The post is a nominal 37 hours per week, 8:30 – 17:00 Monday to Thursday and 8:30 – 16:30 on Fridays. Benefits include a Pension Scheme and 26 days holiday per year, childcare vouchers, etc. This is an office- based post in Bracknell.

Location: Bracknell, UK

Salary: £35,000.00 – £40,000.00 Per Annum

Job Level: Director

Start Date: Immediately

Education Level: Bachelor’s Degree

Industry: Construction & Engineering

Function: Management & Operations