Senior Project Manager
Location: Guildford, UK
Salary: GBP 42,000.00 – GBP 45,000.00 Per Annum
Job Level: Mid
Industry: IT & Services
Function: Management & Operations
Description:
Purpose of Job
• To support delivery of the Enterprise M3 Growth hub and its services as required
• Undertake effective and diligent contract management
• Undertake leadership and management of the delivery team to ensure contract outputs are achieved
• Full accountability for the performance reporting across the service
Scope of Job – Main Responsibilities
• Underpinning all the responsibilities is the role of providing support and assistance across the EM3 Growth Hub, with an expectation of flexibility in undertaking responsibilities in keeping with the needs of the business
• This role will be based at the office in the Surrey Technology Park in Guildford with parking available.
• There is an expectation of flexibility in undertaking responsibilities in keeping with the needs of the business.
Critical Operational Processes
• To effectively manage the Growth Champions to deliver key contractual objectives and KPIs.
• To effectively manage the Growth Champions to deliver key project objectives, overseeing customer relationships throughout their entire journey.
• To provide direction and day to day management of the Growth Champions including a team of expert associates, ensuring capacity planning and budgets are aligned with delivery requirements
• To oversee service delivery to ensure that customer needs are correctly diagnosed, responded to, and appropriate eligible support identified.
• To translate team plans into individual plans, communicating clearly to team members
• Develop an operational culture of continuous improvement to maximise efficiency, staff satisfaction and KPI performance.
• To ensure customer contacts are managed effectively
• Liaise with the team to support their activity in building effective relationships with both internal and external stakeholders to maximise referral opportunities, customer satisfaction and KPI performance.
Systems Development and Reporting
• To monitor work flow performance across the team to ensure the delivery of exceptional customer service whilst securing KPI’s and team targets.
• Accurate and timely reporting of management information across all contract and operational measures, including preparing required Progress Reports for project board meetings.
• To work closely with the Growth Hub Director and business improvement team, to improve where required the systems/processes relating to the customer experience and clarify responsibilities/relationship with Growth Champions and rest of the team.
• To work closely with the Marketing Manager to develop and implement systems/processes to monitor the impact of marketing, communications and events – ensuring a joined-up approach to maximise results supporting team and contractual KPIs
People Management
• Support the Growth Champion team as appropriate/required by the contract and feed into the EM3 Growth Hub Director’s reviews of the Growth Champions.
• Ensure that they are familiar with the company’s mission, vision, aims and objectives and all activity to support their achievement, leading by example at all times.
• Take responsibility for ensuring the adherence of the Company values and behaviours within their team
• Ensure performance is effectively managed and issues are addressed in a timely and appropriate manner
• Engage employees through involvement and communication
• Support employees’ health and wellbeing and maintenance of a good work-life balance
• Ensure efficient workflow by directing and guiding the work of others within team and across functions (as appropriate)
• Recognise and value individual’s contribution to the Company
Position within Organisation
• The role reports to the EM3 Growth Hub Director
• The role will be responsible for managing a team of growth champions, along with the management of a team of external associates
Dimensions & Limits of Authority
• The budget of the contract is the responsibility of the Growth Hub Director, however some devolved responsibilities will be put into place for management of the associate budgets, to ensure they are aligned with delivery plans.
• The performance of role holder’s team will directly impact upon the financial success of the contract.
• Tactical and operational decisions can be taken on a day to day basis with more strategic or policy decisions being deferred to the Growth Hub director.
Company Brilliant Standards
• To embrace and demonstrate with integrity, the standard and behaviours which underpin the Group’s values
• To maintain the highest standard of professional conduct at all times both in business and socially with colleagues, clients,
business networks and partnerships
• To commit to the principle and practice of Continuous Professional Development and to undertake additional training to meet
individual and organisational needs
• To follow Health and Safety procedures put in place by the Group to ensure the safety of you, your colleagues and others who
may be affected
• To uphold the Group’s commitment to equality of opportunity to all and following the Group’s Equality, Diversity and Inclusion
Policy
• To support the Group in achieving its sustainability and environmental aims and objectives
• To contribute proactively to sharing ideas, knowledge and best practice to bring about business improvement
• To undertake any other additional tasks and responsibilities appropriate to the level of this post
Requirements:
Summary of Knowledge, Skills and Experience – Essential
Benefits:
• Educated to high standard including Maths and English (A Level or Degree)
• Strong communication skills, both written and verbal
• Demonstrable understanding of the use of questioning and basic sales techniques to understand initial requirements
• Experience in working within other government business support schemes.
• Able to demonstrate an understanding of business processes and business acumen.
• Proven leadership qualities and experience of managing a team
• Ability to build constructive and effective relationships, to motivate and lead a team to deliver results in a target driven environment
• Demonstrable ability of working under own initiative
• ICT Literacy with competence in the use of Microsoft Office packages
Desirable
• Experience of delivery under ERDF funded projects
• Formal training in people management (ISM, NVQ, IPD, Coaching etc)
• Wide experience of working with different business situations, functions, and key personnel, coupled with strong commercial understanding
• Experience of using a Customer Relationship Management database
Location: Guildford, UK
Salary: GBP 42,000.00 – GBP 45,000.00 Per Annum
Job Level: Mid
Industry: IT & Services
Function: Management & Operations