Santa Monica, California•Remote
About the Job

DESCRIPTION

Industry: Information Technology – Computer Software
Job Category: Sales / Marketing – Analytics

The company is a performance-marketing technology company whose core purpose is to help online retailers find new customers and drive sales at a cost that meets ROI objectives. As the leading independent source of new customers and sales for online retailers, they manage the complexities of a wide range of customer acquisition channels on behalf of thousands of retailers, with 20+ years of proven success in the US and in Europe. They are seeking an experienced, collaborative, driven, and creative Sr. Account Manager to grow revenue from existing key accounts. Their ideal champion will challenge status quo, exceed merchant expectations and be driven to identify opportunities to expand and strengthen their merchant partnerships. If this sounds like you, we’re eager to hear from you!

Manager, you will:
Manage, retain and accelerate growth of accounts through highly pro-active client engagement.
Meet or exceed quarterly net revenue targets and objectives.
Closely monitor and evaluate campaign performance. Work with analyst team on optimizations, strategy, reporting, and performance deliverable.
Have regular calls/meetings to understand retailer goals, review campaign performance, identify opportunities, for growth, and ensure their are exceeding client expectations.
Resolve account issues pro-actively and expediently; work cross-departmentally for issue resolution.
Develop strategy for client portfolio to drive revenue growth, deliver on KPIs and achieve operational excellence.
Upsell additional product and secure renewal contracts/budgets.
Provide superior customer service and account management support.
Provide marketplace feedback and competitive intelligence to improve and enhance product offerings.
Attend tradeshows/conferences to evangelize our value proposition.

Our ideal X’er will have:

3-5 years of account management experience in digital advertising
Understanding of performance based digital ad models (CPC, CPA, CPM)
Demonstrated success in relationship building, negotiating, and account management
Strong analytic, quantitative and technical aptitude with great attention to detail
Exceptional verbal, written and communication skills
Self-motivated, driven, flexible and adaptable with a proven track record of exceeding goals
Salesforce/Microsoft Office/Excel/PowerPoint
BA/BS degree

Voted a “Best Places to Work,” their culture is driven by self-starters, team players, open-minded people and visionaries. Headquartered in Santa Monica, the company operates sites and business services in the US, UK, and EU. They offer top benefits including flexible time off, casual work environment, competitive comp, and more!

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k Matching)
Life Insurance (Basic, Voluntary & AD&D)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Work From Home
Free Food & Snacks
Wellness Resources

They believe their humans are the most important part of their business. They aim to provide a workplace where people can be their best selves while continuing to grow personally and professionally. They look forward to your interest in their community!

They are fully remote due to Covid, with no plans to return until safe. As such, all interview and onboarding activities are conducted virtually. They are open to the position being fully remote post-covid, in California.

SKILLS AND CERTIFICATIONS [note: bold skills and certification are required]
account management
Paid Search
Retail
Ecommerce

Security Clearance Required: No
Visa Candidate Considered: No

CANDIDATE DETAILS
2+ to 5 years experience
Seniority Level – Mid-Senior
Management Experience Required – No
Minimum Education – Bachelor’s Degree
Willingness to Travel – Occasionally

SCREENING QUESTIONS
Does the candidate have an understanding of performance-based digital ad models (CPC, CPA, CPM)?
Is the candidate within the budgeted salary range? If not, please describe in notes.

IDEAL CANDIDATE
Their ideal candidate is an experienced and sharp digital strategist that is data-driven, and has a strong client -connection. Paid search experience and proficiency is greatly relevant since they are a CPC shop, but not required. This position is a unique one in the fact that our technology and network are proprietary. They are the largest independent source of shopper leads behind Google and they work with the top 50% of the IR 500 listed companies. What makes them different, is that they have long-standing partnerships with several high-quality publishers and influencers. They provide them with access to hundreds of retailers and have an easy integration platform. One of the biggest benefits is our dynamic cost-per-click pricing proprietary systems that allow publishers to earn more for their high-quality traffic placements. They are able to pay them premium rates for the high-quality traffic they send to their retailers and publishers really value that, while retailers benefit.

WHY THEY’RE A GREAT COMPANY
The company has been in existence for ~20 years. A large portion of their workforce has been with the company for almost as long. They are a people-first culture of mutual respect, positivity, productivity, and fun. They offer the usual benefits you can expect from a tech company, free lunch (when the office is open), unlimited “FTO” Flexible Time Off, flexible schedule/work arrangements, competitive compensation, etc. They have about 200 employees world-wide in LA, NY, London, and Karlsruhe.