• London, UK
• Permanent
• GBP 36,000.00 to GBP 37,000.00
• Senior
• Management & Operations role within the Non-Profit & Charity industry

Job Description:
Job title Quality and Effectiveness Manager

Purpose In this role, you will be responsible for the quality of programmes

globally, ensuring that the work we do is world class – relevant and effective. The organisation plays an important role in increasing the effectiveness of humanitarian action and the quality of our work is critical to that mission. To achieve this, you will balance a deep understanding of adult learning and organisational development, a total commitment to quality, an empathy and ability to engage colleagues, and a proactive yet pragmatic approach.

You will lead a team responsible for the quality and effectiveness, monitoring and evaluation, and the management of the Members and Associate consultants. You will represent the organisations externally, building strong relationships with partner organisations.

THE WORK THE ORGANISATION DOES

Every year, hundreds of millions of people around the world are affected by natural disasters and conflict. The organisation is an international disaster relief charity which saves lives by giving aid workers the vital skills they need to do their jobs to the highest possible standard. We train thousands of people each year in everything from providing emergency shelter to staying safe in the field, from project management after emergencies to essential water and sanitation skills and more. The organisation has hubs in the UK, Kenya, Sudan and Jordan, and works in over 40 countries each year.

JOB DESCRIPTION

OVERALL RESPONSIBILITY

As Q and E Manager, you will be responsible for maintaining the procedure, processes and supporting resources that will be used across our programmes to ensure that our work best meets the needs of humanitarian actors. This starts with ensuring that we are responding accurately to need through supporting a programme of targeted and well managed needs assessments. You will work in collaboration with programme teams and lead your team to manage the range, relevance and quality of our face to face and distance learning materials, as well as resources to ensure that we deliver world class coaching, mentoring, consultancy and facilitation. Your team will manage our consultants through the management of a combined pool of members and associate trainers. You will lead our organisational drive for continuous improvement through efficient and insightful monitoring evaluation and learning, as well as understanding and demonstrating our impact.

As Q and E Manager, you will be responsible for a team of three staff and be responsible for developing and implementing annual work plans and budgets that contribute to strategy. You will be accountable for staff safety, welfare and conduct for your team, including their work in the UK or overseas.

MAIN DUTIES AND RESPONSIBILITIES

• Lead on the development of our capacity development services
• Lead on the design and implementation of a plan to continuously develop the organisation’s capacity development services. This should include blended programmes and innovative learning methodologies.
  
  
• Oversee the development of new curricula and updating of existing curricula, and the development of new services and support staff and consultants to implement these through information and training
• Lead your team to ensure the organisation has fit for purpose tools and platforms for providing effective learning programmes, including digital learning.

People and Skills for Disaster Relief 2

• Identify and realise opportunities to enhance our capacity development services through liaising with partners and playing a key role in proposal development.
• Provide technical advice and quality assurance for the continuous improvement of organisation’s capacity development services
• Be the organisation’s lead authority, providing technical advice, in programme and project design. This will include needs assessments, training, e-learning, coaching, mentoring, simulations, organisational capacity building, monitoring and evaluation of interventions.
  
  
• Lead on the integration of global standards on learning and assessments in the sector in the organisations quality assurance processes and systems.

Oversee a programme of monitoring and evaluation across organisation’s programmes including:

• Overseeing the effectiveness of the MEL system on Salesforce
• Advocating for evidence-based programming across the organisation
• Promoting learning
• Monitoring programme indicators and providing reports to the Board as necessary
• Advising on project MEL frameworks and ensuring programmes teams have accurate
• and complete data to inform their project reporting
  Understand and demonstrate the impact of organisation’s work and advocate for capacity building to make humanitarian action more effective
• Capacity development of staff and Associates
• Support staff and consultants to ensure optimum quality in the delivery of existing services through policy, procedure, tools and guidance
• Oversee a programme for the recruitment and management of Associates, working closely together with the Associate and Member Coordinator.
• Hands-on-support for learning delivery and learning material development
• Support staff, and manage Associates involved in the creation, updating or adaptation of learning materials.
  
  
• Deliver training courses or other capacity development services for the organisations programmes as required.
• Provide support for e-learning in project start-up phase and on the job guidance for staff during implementation.

Leadership and effective resource stewardship

• Provide inspiration, direction and support to the staff and volunteers in organisation’s Quality and Effectiveness Team enabling them to deliver  strategy in a positive and productive working environment.
  
  
• Work closely with Support Services teams to ensure that your team members have sufficient resources, capacity and support to deliver the programme and work effectively and that the team structure meets programme needs.
• Take overall responsibility for developing and management of the Q&E team’s annual operational plan and budget, ensuring that the programme delivers against strategy whilst operating in a financially viable manner.
  
  
• Maximise the extent to which activities are funded through earned income and restricted programme funding in accordance with organisational targets.

PERSON SPECIFICATION

• Degree level qualification or equivalent, preferably in a relevant subject e.g. quality assurance, learning and development, or a similar humanitarian/development related field

People and Skills for Disaster Relief 3

• At least 6 years’ experience in working on quality assurance or programme effectiveness, preferably in humanitarian/development operations including, including at least 3 years’ management experience
• Deep knowledge of Learning and Development methodologies with substantial direct experience of design and implementation of a broad range of learning initiatives and activities.
• Knowledge of MEAL methodology and significant experience of design and implementation of MEAL systems
  
  
• Project and programme management skills, including experience in context, problem and log frame analysis and of managing a large and
• complex programme.
  
  
• Excellent skills in budget preparation, monitoring and financial management procedures.
  
  
• Sensitivity to cultural differences and the ability to adapt to different contexts.
  
  
• Experience of managing a team and creating a results-orientated environment.
  
  
• Excellent interpersonal skills including the ability to influence across the organisation and externally.
• Confidence and ability to represent the organisation externally including public speaking as necessary.
  
  
• An enterprising, creative, goal-orientated and can-do-attitude.
  
  
• Ability and willingness to travel internationally, sometimes to difficult/insecure locations.
  
  
• Fluency in spoken and written English
  
  
• Computer literate with good MS Office Skills.
• (Desirable) Fluency in another language (eg Spanish, Arabic, French)

Screener questions

How many years of quality assurance or programme effectiveness experience do you have?

• How many years of management experience do you have?
• How many years of knowledge of Learning and Development methodologies experience do you have?
• How many years of MEAL methodology experience do you have?
• How many years of budget preparation, monitoring and financial management experience do you have?
• How many years of confidence and ability to represent experience do you have?
• How many years of Ability and willingness to travel internationally experience do you have?
• How many years of computer literate with good MS Office Skills experience do you have?
• Do you speak Proficient English (Must)?
• Do you speak Spanish, French OR Arabic (advantageous)?
• Do you have the following licence or certification: legal to work in the UK?