Level 1 Support Specialist

Level 1 Support Specialist
Posted 5 years ago
  • London, UK
  • Permanent
  • GBP 24,000.00 to GBP 25,000.00
  • Mid
  • Management & Operations role within the Media industry

Job description:

The company is currently hiring Level 1 Support Specialists to work within their Operations team to help support their customers with their content distribution platforms. Their platforms allow content to be activated across multiple B2B and B2C destinations in a scalable, customisable and extendable way. In 2018 they’ve delivered over 55.000 events across their Video and Data products, and in the years to come the tendency is to keep on growing!

The Role Responsibilities:

  • Provide fast and accurate customer service.
  • Learn our platforms and advanced troubleshooting of our streaming architecture.
  • Work effectively with our content delivery teams to achieve results.
  • Execute our extensive anti-piracy measures
  • Document and retain ever-evolving workflows and resolutions

What you’ll Bring:

  • Fearlessness and pro-activeness. They deal with live video and data. Every minute counts.
  • Make fast decisions and have them be right.
  • Customer service experience. Strong written communication.
  • We’re a 24/7/365 operation, so weekends and overnights are required.

Personal Attributes:

  • Details matter to you. A lot.
  • You always put yourself in the users’ shoes
  • You are passionate about online media
  • You constantly raise the bar for yourself and the team
  • You think fast and on your feet and can translate a concept to a sequence of actions very quickly and accurately

Required skills and experience:

  • Basic knowledge of video production workflows.
  • Strong written customer service experience.
  • IT Knowledge

Desired skills and Experience:

  • Experience in an office environment.
  • Customer contact experience, preferably within a streaming or sports environment
  • Tech savviness

Applicant Qualifications –

  • How many years of Basic knowledge of video production workflows experience do you have?
  • How many years of Strong written customer service experience do you have?
  • How many years of Tech savviness experience do you have?
  • How many years of sports environment streaming customer service (preferred) experience do you have?
  • Are you in London, Greater London?
  • Do you have the following licence or certification: legal to work in the UK?
  • Do you speak Proficient English (Must)?

Job Features

Job CategoryPermanent

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