JOB TITLE: IT Infrastructure And Systems Analyst
LOCATION: Southampton
SALARY: £ 23000 to £ 35000
JOB SECTOR: Manufacturing / Production
IDEAL START DATE: 03-12-2018
JOB STATUS: Active
JOB MODE: Full time
JOB DESCRIPTION
Purpose:-
Assist the IT Manager in supporting the IT infrastructure and delivering helpdesk support to all users.
Responsibilities:
- Deliver on site IT helpdesk support for approximately 50 desktop users (approximately 145 PCs / laptops and 26 virtual servers in use) including extended support hours for staff out of the office on business travel.
- Develop and maintain the IT network and contribute to the planning and implementation of infrastructure improvements.
- Support for the business software and telecommunications systems.
- Fault diagnosis and rectification of network and sub-system issues.
- Administer user accounts for MS office, Sage, SharePoint, All Change and other software tools.
- Manage software licensing of engineering tools.
- Engage third party support providers where appropriate.
- Monitor systems for stability, availability and performance.
- Monitor security and apply patches and fixes as required.
- Ensure compliance with SOX, MoD and Textron regulations.
CANDIDATE REQUIREMENTS
Qualifications
Any IT related degree
Degree in Information Systems desirable
Formal IT training such as MCSE, MCP or the equivalent
Experience
Troubleshooting IT related issues and resolving user issues within a commercial environment
General admin duties to network infrastructure
Hardware installation and configurations
Knowledge and Skills
Understanding of Windows Operating Systems. to include
- • Windows Servers up to 2016
- • Windows 10, Windows 7 Professional
- • Active Directory, Switches, Firewalls
Understanding of MS Office and Exchange Server
Understanding of virtualised environments (Hyper-V)
Understanding of Virtual Private Networks
Basic understanding of SQL server
Ability to provide concise documentation
Any exposure to the following Engineering applications:
- • Labview
- • Altium Designer – Premier EDA
- • ProE – Concurrent
- • AR Embedded Workbench – IAR systems
- • Intasoft AllChange Configuration Control System
Understanding of IT trends and capabilities
Personal Qualities
Approachable with excellent written and verbal communication skills with the ability to convey ideas and offer IT solutions to staff members of all levels
A commitment towards delivering quality customer service to internal and external customers
A positive can-do attitude and ability to work on own initiative.
Flexible and able to take on a broad range of IT responsibilities and tasks at short notice in response to changing organisational requirements
The ability to support non-technical customers and explain complex IT concepts in simple terms
Excellent organisational skills with the ability to manage priorities and work to deadlines
High degree of accuracy and attention to detail
ADDITIONAL INFO
Security Requirements
- Must be a British National and eligible to apply for SC clearance
Benefits include:
- Defined contribution pension scheme
- Death in service benefit
- Private medical insurance (family cover), medical history disregarded, nil excess
- Flexible Working – contracted hours 37.5 hours per week around core hours
- Monday to Thursday 09.30 to 15.30
- Friday 09.30 to 13.00
- 25 days holiday plus 8 bank holidays
- Wellness initiatives such as health screening, flu jab vouchers
- Long service awards
- Educational Assistance policy
- Free e-learning – access to a wide variety of online, self-paced training courses, both professional and functional
- Free hot drinks
- Free parking
COMPANY DESCRIPTION
The company is a technology leader in EW/RF simulation, innovating high-fidelity technologies that increase accuracy of mission systems with less reliance upon costly and time-consuming aircraft testing.