JOB TITLE: Event Manager

LOCATION: Manchester

SALARY: £ 21000 to £ 25000

JOB SECTOR: Events Services

IDEAL START DATE: ASAP

JOB STATUS: Active

JOB MODE: Full time

JOB DESCRIPTION

An experienced and strategic individual with an ability to deliver high quality training courses and events.

The Event Manager will be a senior member of the team deputising for the Head of Events and contributing to the day to day running of the team. They will offer support and problem solve for colleagues and will deliver a strong portfolio of events and training courses to a high standard to achieve the company’s annual sales target.

The Event Manager’s focus will be on improving standards for training business units, utilising on site, campus and external venues. The candidate will also manage client relationships with suppliers, maintaining good relations and growing the supplier portfolio, negotiating the best possible rates and DDRs.

Duties & Responsibilities

The Event Manager’s role is to fulfil the following duties and responsibilities:

• Take a strategic approach to the planning of training courses, working closely with business units
• Deputise for the Head of Events, attend meetings and supervise the events team when needed
• Work with the Head of Events to establish where more support may be needed and assist in implementing any changes/ new directives across the team
• Troubleshoot day to day challenges – presenting solutions
• Make suggestions to improve delivery processes to receive better customer service feedback
• Work with the Executive Education and training teams to review processes and lead with innovative ideas to make events and training more profitable
• Project manage the delivery of training courses, conferences and briefings (including delegate management) ensuring they are on track and flagging up any issues in advance to the event
• Provide excellent on the day support: meet and greet delegates, tutors, speakers and sponsors
• Liaise with sponsors supporting them with any delivery requirements
• Ensure stock is ordered for event and training activities
• Working within a cost focused environment, being conscious of costs relating to all events, making sure budget sheets are up to date
• Providing management information and feedback reporting
• Develop ongoing relationships with suppliers, venues, catering (internal and external)
• Seek out and research external venues
• Negotiate reasonable contracts to a pre-agreed budget and set up a credit agreement with venues
• Work with external venues to meet the specifications of the event
• Manage relationships with key partners from the University e.g. The Business School
• Delegate tasks to other team members for on the day event delivery to ensure customer service is of an excellent quality

Projects

• Focusing on Executive Education to achieve ideal quality/cost ratios
• Identifying high revenue projects in the planner and discuss potential repeat events
• Ensure the training and events calendar is accurate and up to date
• Client follow up support

This role detail is a guide to the work you will initially be required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of your Contract of Employment.

CANDIDATE REQUIREMENTS

*Qualifications
*

• Hold a first degree in a relevant discipline or demonstrate a successful track record in the delivery of high profile commercial projects
• Recognised IT qualifications or equivalent work experience

Background and Experience

• Direct experience working in a training and events office environment
• Demonstrate a successful track record of delivering targets within agreed timeframes and budgets
• CRM, computer systems, AV and software experience
• Ability and experience of excellent customer service/relations
• Experience providing training and event administration support in a commercial environment
• Demonstrable track record of Key Account Management

*Knowledge
*

• Working knowledge of supporting commercially driven education and training programmes and conferences
• Knowledge and understanding of quality issues in course and event delivery
• Social media marketing skills to assist in the promotion of products and services
• Importance of CPD, training and professional development in the workforce

Skills and Competencies

• Be a confident communicator, and comfortable operating at all levels
• Proficiency in word processing, spreadsheets and databases (Microsoft Office)
• Effective oral and written communication skills
• Excellent interpersonal skills
• Organisational and time management skills – ability to work to strict deadlines
• Ability to work efficiently and accurately, with meticulous attention to detail
• A willingness and ability to work flexibly and also as part of a team
• Desire to contribute effectively to continue success/development of SPD and its quality and CRM systems
• Full UK driving licence and own mode of transport

COMPANY DESCRIPTION

The company was formed as a wholly owned subsidiary of the University of Salford in 2012 and provides non-accredited learning and commercial focus to the University of Salford. The group has 3 separate business units within it.