Location: Glendale, CA
Salary: $150,000.00 – $200,000.00 per year
Industry: Financial Services – Other
Job Category: Sales / Marketing – Product / Market Research

Reporting to the Head of Digital Adoption and Innovation, the Digital Identification Journey Manager will be responsible for shaping the vision and strategy for digital identification and authentication by developing end-to end customer experience and managing the execution of this vision. The Digital Identification Journey Manager will have the technical understanding of the different digital identity and authentication solutions and latest trends in the field and will ensure that the bank is setting itself up for success while building the digital identity roadmap.

Management or Supervision: Yes

Major Responsibilities:

• Develop vision, strategy, point-of–arrival and roadmap for a seamless and secure digital identification and authentication journey and serve as industry expert for all things related to Digital Identity.
• Manage a team of digital identification journey owners to ensure effective and secure digital customer identification and authentication solutions are implemented and executed on for all digital product channels.
• Maintain current competitive landscape analysis to inform best-in-class journeys across different industries.
• Collaborate with LoBs and Control Partners to deeply understand product requirements and security needs and gain alignment across consumer and transaction banking.
• Monitor and respond to customer feedback and “own” the journey analytics to continuously improve the customer experience and reprioritize roadmap and backlog.
• Work closely will all internal and external stakeholders to achieve best-in-class customer experience in alignment with the banks goals performance indicators.
• Work closely with the Agile development team to execute the roadmap in the most efficient way.
• Collaborate with the design team to develop and build best UI/UX.
• Partner with control functions to ensure journey adheres to all legal and compliance requirements.
• Ensure the digital identification journey team operates within a budget established by the business.
• Act as liaison between businesses, creative agencies and technology teams to ensure that all deliverables are being met.
• Actively mitigate impediments impacting successful team completion of Release/Sprint Goals.
• Oversee of product release plans for the delivery of new functionalities.
• Serve as a thought leader for business and technology team, and assists with the prioritization of backlog functionality.
• Provide leadership with recommendations on future functionality.
• Work closely with cross-functional teams, aligning their goals to execute on multiple projects in a timely and efficient manner; drives interaction with marketing, sales, operations,and technology to deliver customer centric products and services.

Qualifications:

• 7+ years of experience in digital payments with strong understand of digital authentication and identification.
• In depth understanding of information security and digital fraud, latest trends and underlying technology.
• Knowledge of established digital identity propositions and processes and awareness of the wider players/trends in the market including startups and Fintechs.
• Ability to work closely with senior experts in the fraud and information security field and translate customer experience needs into technical and control requirements.
• Experience developing talent and infusing knowledge and experience within the wider organization.
• Customer Centricity – Passionate about customer experience and satisfaction.
• In-depth knowledge of Agile process and principles.
• Experience with JIRA/Aha preferred.
• Outstanding communication and leadership skills.
• Strong analytics, strategic and innovative thinking, and customer empathy.
• Effective team work and team building skills.
• Proven ability to interact and influence management.
• Superior presentation abilities.
• BA is required or comparable work experience; MBA is a plus.

Security Clearance Required:No
Visa Candidate Considered:No

COMPENSATION
Base Salary -$150,000 to $200,000
Full-timeBenefits -Full
Relocation Assistance Available -Possible for ideal candidate
Commission Compensation -No
Bonus Eligible -Yes
Overtime Eligible -No
Interview Travel Reimbursed -Yes

CANDIDATE DETAILS
7+ to 10 years experience
Seniority Level -Director
Management Experience Required -Yes
Minimum Education -Bachelor’s Degree
Willingness to Travel -Occasionally

Job Type: Full-time

Salary: $150,000.00 to $200,000.00 /year

Application Questions

• How many years of digital identity propositions and processes and awareness experience do you have?
• How many years of Digital Payments, authentication and identification experience do you have?
• How many years of information security and digital fraud, latest trends experience do you have?
• How many years of JIRA/Aha preferred experience do you have?
• How many years of knowledge of Agile process and principles experience do you have?
• How many years of work closely with senior experts in the fraud & information experience do you have?
• What is the highest level of education you have completed?
• Are you in Glendale, CA?
• Do you speak Proficient English (Must)?
• Are you authorized to work in the following country: United States?
• Are you willing to undergo a background check, in accordance with local law/regulations?