Customer Success Manager

Remote
Permanent
GBP 30,000.00 to GBP 45,000.00
Junior
Consulting & Strategy role within the Internet industry

 Job Description:

Being a Customer Success Manager at Planhat is something we take seriously.

Customer Success is not only our bread and butter but what we care deeply about. As a Customer Success Manager you will be working with leading SaaS companies and be their trusted advisor in everything Customer Success. We’re looking for a passionate CSM who can make a direct connection between our customers’ strategic goals and how our solution is implemented.

You will configure our product to drive key processes and link the changes in KPIs to ROI models that ultimately drives business results for our customers. You will be managing a portfolio of customers. You’ll drive the initial implementation and integration, you’ll educate current customers about new functionalities, best practices, industry developments and help increase the value Planhat delivers to their business.

Oversee the onboarding, adoption and usage of new accounts.
Be a Planhat product specialist
Analyse customer behaviour and help them be successful and meet their KPIs. Manage Renewals, upsales and churn
Work with our tech, marketing and sales team to meet our customers expectations.

Requirements:

At Planhat we believe in a person’s potential over their experience. The requirements we list below are helpful but not mandatory. More than anything we need people who are smart, ambitious, passionate and want to help build something for the future.

Analytical
Passionate about customer success
Experience in B2B Sales or Customer Success SaaS experience preferred but not a must Strong interpersonal and presentation skills.
Strong verbal and written communication skills in English Minimum Bachelor’s degree.

Benefits:

This is a remote role meaning you have the flexibility of working from home or wherever you want, without the hassle of commuting. Planhat is a very fast growing, self funded young SaaS company. While we don’t yet offer the stereo typical benefits of a ping pong table and gluten free bagels every morning, being part of a fast growing company and helping build something lasting is far more rewarding.

If you join the Planhat team you will quickly be involved in all aspects of the business, helping make key decisions and drive key initiatives. This is a fantastic opportunity for anyone filled with ambition and looking for that vehicle to help them realise it.