Contract IT Support Technician (1St Line)

Contract IT Support Technician (1St Line)
Posted 5 years ago

LOCATION: Southampton

SALARY: £18 / hour @ 12 weeks

JOB SECTOR: Information Technology

IDEAL START DATE: 10-02-2019


JOB MODE: Full time temporary contract with possibility of becoming permanent



Assist the IT Manager in supporting the IT infrastructure and delivering helpdesk support to all users. Develop solutions to routine technical problems and contribute to routine technical tasks. Escalate any unresolved support requests in a timely manner.


  • Deliver on site IT helpdesk support for approximately 50 desktop users (approximately 145 PCs / laptops and 26 virtual servers in use) including extended support hours for staff out of the office on business travel.
  • Contribute to the development and maintenance of the IT network and to the planning and implementation of infrastructure improvements.
  • Support for the business software and telecommunications systems.
  • Fault diagnosis and rectification of routine network and sub-system issues.
  • Administer user accounts for MS office, Sage, SharePoint, All Change and other software tools.
  • Assist with software licensing of engineering tools.
  • Engage third party support providers where appropriate.
  • Monitor systems for stability, availability and performance.
  • Monitor security and apply patches and fixes as required.
  • Ensure compliance with SOX, MoD and Textron regulations.


Core Competencies


Educated to A’level / NNQ Level 3

IT related qualifications desirable


General admin duties to network infrastructure

Troubleshooting IT related issues and resolving user issues

Experience within a commercial environment

Hardware installation and configurations

Understanding of Windows Operating Systems. to include

  • Windows Servers up to 2016
  • Windows 10, Windows 7 Professional
  • Active Directory and Networking

Understanding of MS Office and Exchange Server

Knowledge and Skills

Ability to provide concise documentation

Personal Qualities

  • Approachable with excellent written and verbal communication skills with the ability to convey ideas and offer IT solutions to staff members of all levels
  • A commitment towards delivering quality customer service to internal and external customers
  • A positive can-do attitude and willingness to learn
  • Flexible and adaptable, able to take on a broad range of IT responsibilities and tasks at short notice in response to changing organisational requirements
  • Excellent organisational skills with the ability to manage priorities and work to deadlines
  • High degree of accuracy and attention to detail
  • Willing to work outside of normal business hours as required to support employees in different time zones


  • Must be a UK national
  • Eligible for SC clearance
  • Interested in possible transition to permanent after 3 months

Job Types: Temporary, Contract

Salary: £18.00 /hour

Application Questions

  • How many years of Hardware installation and configurations experience do you have?
  • How many years of IT Support experience do you have?
  • How many years of Understanding of Windows Operating Systems experience do you have?
  • Do you have the following licence or certification: legal to work in the UK?
  • Are you in Southampton, Hampshire?
  • What is the highest level of education you have completed?
  • Do you speak Proficient English (Must)?

Job Features

Job CategoryPermanent

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