Application Systems Analyst
Location: Upminster, UK
Salary: GBP 23,000.00 – GBP 25,000.00 Per Annum
Job Level: Junior
Industry: Logistics & Supply Chain
Function: Research, Science & Analytical
Description
Main purpose: The company are recruiting for an Applications Systems Analyst to join their exciting and challenging customer service team in Upminster. The Customer Service Desk operates in the UK and China and supports the company’s applications and our customers in the UK and partners throughout the world. This role is responsible for ensuring that the applications are continually reviewed and used effectively among the group.
The IT department supports the group’s following applications:
· One World
· Email Outlook
· Active Directory
· Warehouse Management Systems
· Freight Management Systems
· Transport Management Systems
· Accounts system
· Delivery Management Systems
In this role you will be expected to:
· Map and understand the business processes and applications and the respective business processes
· Understand the business needs for the application and the varieties of the application’s offerings
· Provide reports on application capabilities and user roles
· Provide a process for testing a new application processes to perform integration testing prior to UAT · To work with the business to ensure UAT is carried out accordingly and gain business approval sign off
· Research and integrate all application functionality
· Build a library and document all application use and training material
· Produce a check list of yearly updates and upgrades along with timelines for testing and implementation
· Understand and translate training manuals into practical use
· Work with management to prioritize business and information needs
· Locate and define new process improvement opportunities
· Advanced organisational skills with the ability to handle multiple assignments
To succeed in the role you must have:
· Experience of customer service
· Strong analytical skills
· Bachelor’s degree
· Proficient in Microsoft Office, especially PowerPoint
You will be able to demonstrate:
· Excellent written and verbal communication skills
· The ability to take ownership of a problem/task and ensure its resolution or completion
· Experience of being a collaborative team worker and willing to share knowledge
· Ability to troubleshoot and remain calm under pressure
· Ability to demonstrate time management dependent on priorities
· A passion to pursue development as an individual and as a team
· The successful candidate will turn data into information, information into insight and insight into business decisions
· Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
The position may require travel to other UK offices.
Location: Upminster, UK
Salary: GBP 23,000.00 – GBP 25,000.00 Per Annum
Job Level: Junior
Industry: Logistics & Supply Chain
Function: Research, Science & Analytical