Customer Success Manager

Location: UK

Salary: GBP 30,000.00 – GBP 45,000.00 Per Annum

Job Level: Mid

Industry: Computer Software / SaaS

Function: Sales & Business Development

Description:

Being a customer success manager at the company is something they take seriously.

Customer Success is not only their bread and butter but what they care deeply about.

As a Customer Success Manager you will be working with leading SaaS companies and be their trusted advisor in everything Customer Success.

They’re looking for a passionate CSM that can make a direct connection between their customers’ strategic goals and how their solution is implemented. You will configure their product to drive key processes and link the changes in KPIs to ROI models that ultimately drives business results for their customers.

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You will be managing a portfolio of customers. You’ll drive the initial implementation and integration, you’ll educate current customers about new functionalities, best practices, industry developments and help increase the value that the company delivers to their business.

• Oversee the onboarding, adoption and usage of new accounts
• Be a company product specialist
• Analyse customer behaviour and help them be successful and meet their KPIs.
• Manage Renewals, upsales and churn
• Work with our tech, marketing and sales team to meet our customers expectations.

Requirements:

They believe in a person’s potential over their experience. The requirements they list below are helpful but not mandatory. More than anything we need people who are smart, ambitious, passionate and want to help build something for the future.

• Analytical
• Passionate about customer success
• Experience in B2B Sales or Customer Success
• SaaS experience preferred but not a must
• Strong interpersonal and presentation skills.
• Strong verbal and written communication skills in English Minimum Bachelor’s degree.

Benefits:

This is a remote role meaning you have the flexibility of working from home or wherever you want, without the hassle of commuting.

The company is a very fast growing, self funded young SaaS company. While they don’t yet offer the stereo typical benefits of a ping pong table and gluten free bagels every morning, being part of a fast growing company and helping build something lasting is far more rewarding.

If you join the team you will quickly be involved in all aspects of the business, helping make key decisions and drive key initiatives. This is a fantastic opportunity for anyone filled with ambition and looking for that vehicle to help them realise it.

Location: UK

Salary: GBP 30,000.00 – GBP 45,000.00 Per Annum

Job Level: Mid

Industry: Computer Software / SaaS

Function: Sales & Business Development