https://www.adzuna.co.uk/jobs/land/ad/1984353236?v=8FDC03DADCADF7791B4FE7F8F75A0D088D41C4E7&r=6485699&frd=ba46f9df54be68fdcf0772aa19612cab&ccd=91254d8b6df118df5dc1d7c69750b88f&utm_source=jwicomdirect-dynamic&utm_medium=ppc&partnerb=1&chnlid=2000&utm_content=1&utm_campaign=0.16IT / Computing / Software0.161984353236ITSM Administrator – Leeds£25000 – £30000 per annumWe are now looking for a ITSM Administrator on behalf of a leading organisation based in Leeds. You will be working in a fast-paced environment and be responsible for providing operational support and maintenance to the ITSM Toolset (Ivanti Service Manager). Working closely with the Head of IT Services, the successful applicant will be tasked with supporting and developing the IT Service Management toolset in line with requirements of the business and analyse user needs in order to implement and make improvements to the tool. Roles and Responsibilities include: Provide first- and second-line support of the ITSM toolset including Data Management. Promote process and tool improvements to users of the system. Design and amend reports and dashboards according to business needs. Troubleshoot specific issues with the ITSM toolset. Deliver training to users of the toolset to ensure that it is used to optimum efficiency throughout the business. We are looking for someone with a positive attitude to work, an interest in developing systems for business use and a natural ability to explain technical terms effectively to non-technical users. Experience with Ivanti Service Manager would be highly advantageous or knowledge of other Asset Management Software products. If you are interested in this position please apply now or you can contact Charlotte Attwood for more information on For more information about Senitor and the opportunities we have to offer follow us on Twitter SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy. This job was originally posted as www.totaljobs.com/job/91880283