Account Manager

Location: London, UK

Salary: GBP 30,000.00 – GBP 40,000.00 Per Annum

Job Level: Mid

Industry: Internet

Function: Sales & Business Development

Description:

Account Manager

The company makes it strangely simple for businesses to talk to clients, customers and colleagues, wherever they are. This is global communication redefined, free from the tyranny of Carriers.

The company is the best-kept secret in cloud communications, but they’re ready for their close up! That’s where you come in. They need an Account Manager to join our merry band of misfits in their London office, taking our business development operations to the next level.

You will build and maintain effective long-term relationship with our customers in order to ensure their high level of satisfaction and to increase revenues and profits.

You’ll work as part of a young and vibrant team spread across San Francisco, Austin, Los Angeles, Brussels, Iasi, Seoul, Hong Kong and Dublin.

Let’s break it down…

Existing accounts development

• Serves as the primary interface for all products and services and create demands for the organisation’s products and services by raising their profile with customers
• Build business cases for new opportunities: Up-sells and cross-sells the company services to its existing client base
• Build rapport with customer by probing for needs, recommend appropriate solutions and follow-up its implementation

• Initiate and answer inbound/outbound sales calls directly from / to existing customers
• Successfully close deals in order to reach the sales targets
• Leads and Opportunities management
• Coordinate the delivery of the sale for technical compliance & acceptance
• Follow-up acceptation of agreement by legal department
• Liaise with stakeholders in all department in order to constantly understand the company’s capabilities (SWOT)

Customer Retention

• Serve as the primary customer contact for sales and business issues of assigned accounts
• Develop ideas and initiatives to ensure customer loyalty
• Liaise with relevant departments in order to accommodate customers’ requests (customer’s advocacy)

• Ensure high level of customer satisfaction

New Customers management

• Liaise with Business Development managers in order to ensure smooth transition of management of account

• Present the company’s procedure and tools to the new customers
• Provide support in the launch of the services and solutions

Deal making

• Negotiate externally and close deals in order to obtain:

➢ Long term commitment
➢ Profitable deals
➢ High success rate

Accounts follow-up

• Input and maintain activity reporting in CRM system and other relevant tools
• Monitor the statistics in existing and new accounts to spot growth, loss trends, cancellations, orders, invoicing, traffic, etc. and develop strategic account plans accordingly
• Provide accurate and timely forecasts to sales management on customers requirement
• Escalations and follow-up of blocking points reported by customers to the right teams

To bring the win, you’ll have…

• BS degree in Business or an equivalent level acquired through experience
• Minimum 3 years experiences with account management or in sales
• Proven track record in selling into enterprise/large international corporations at all levels (Executives, IT management and other decision-makers)
• Able to build and manage relationships with the involved stakeholders
• Strong affinity with Internet technologies and the Telecom industry
• Master the art of persuasion, negotiation and influencing
• Strong communicator and excellent deal closer
• Behave as a strategic business advisor (anticipate customer needs, develop solutions, help customer deliver competitive advantage)
• Ability to prioritise in a dynamic and changing environment
• Data-driven and analytical
• Self-motivated, self-driven and autonomous
• Stress resistant and capable of giving professional feedback in any circumstances

• Strong identification with the company’s strangely simple principles

Benefits:

Sound good? We’re offering…

• A young, fun and international environment – 30 nationalities, median age under 30

• Competitive salary
• Frequent company events and socials
• Free healthy snacks and drinks, organic coffee for the caffeine addicts!

• Health insurance
• Pension scheme
• Work laptop and mobile phone including monthly plan

Location: London, UK

Salary: GBP 30,000.00 – GBP 40,000.00 Per Annum

Job Level: Mid

Industry: Internet

Function: Sales & Business Development