• London, UK
  
• Permanent
  
• GBP 25,000.00 to GBP 26,000.00
  
• Junior
  
• Management & Operations role within the Media industry

Job Description: Job description:

The company is currently hiring Level 1 Support Specialists to work within their Operations team to help support their customers with their content distribution platforms. Their platforms allow content to be activated across multiple B2B and B2C destinations in a scalable, customisable and extendable way. In 2018 they delivered over 55,000 live sporting & entertainment events across our Video and Data products – they’re proven to provide the world’s most dynamic and interactive digital experiences that are shaping the future of digital streaming.

The Role Responsibilities:

• Provide fast and accurate customer service.

• Learn our platforms and advanced troubleshooting of our streaming architecture.

• Work effectively with our content delivery teams to achieve results.

• Execute our extensive anti-piracy measures.

• Document and retain ever-evolving workflows and resolutions.

You Bring Us:

• Fearlessness and pro-activeness. We deal with live video and data.

• Every minute counts. Make fast decisions and have them be right.

• Customer service experience. Strong written communication.

• Able to work shift patterns, including weekends and overnights – we’re a 24/7/365 operation.

Personal Attributes:

• Details matter to you. A lot.

• You always put yourself in the users’ shoes.

• You are passionate about online media.

• You constantly raise the bar for yourself and the team.

• You think fast on your feet and can translate a concept to a sequence of actions very quickly and accurately.

Required skills and experience:

• Experience in a B2B / B2C contact centre environment.

• Strong written customer service experience. 

• Experience of working with ticketing systems such as Zendesk.

• Microsoft Office inc. Outlook, & Google Docs.

Desired skills and Experience:

• Digital customer contact experience, preferably within a streaming or sports environment.

• Experience troubleshooting Android & iOS device issues.

• Tech savviness – you’re up-to-date with the latest trends.

• Sports fan, with working knowledge of sports websites.

Salary £25,000 Per Annum Job Level: Junior
Start Date: TBC
Industry: Broadcast Media Function: Customer Service 

Screener questions

• How many years of B2B / B2C contact centre environment experience do you have?
• How many years of Strong written customer service experience do you have?
• How many years of working with ticketing systems such as Zendesk experience do you have?
• How many years of Microsoft Office inc. Outlook, & Google Docs experience do you have?
• How many years of streaming or sports environment experience do you have?
• How many years of troubleshooting Android & iOS device issues experience do you have?
• How many years of Tech savviness – you’re up-to-date with the latest trends experience do you have?
• How many years of Sports fan, with working knowledge of sports websites experience do you have?
• Are you in West London, Greater London?
• Do you have the following licence or certification: legal to work in the UK?
• Do you speak Proficient English (Must)?