LOCATION: Hinckley

SALARY: £ 51000 to £ 53400

JOB SECTOR: Logistics

JOB STATUS: Active

JOB MODE: Full time

JOB DESCRIPTION

Purpose of Position

To support the growth in the business, we are recruiting a Service Delivery Manager to manage the performance of outsourced service providers who will provide support with the collection of payments of Duties and Taxes from recipients within the United Kingdom.

This role will report into the Head of Credit and Billing.

Key Tasks/Areas of Responsibility

• Define service level agreements (SLA’s) and performance criteria (KPIs)
• Manage the performance of the outsourcer and ensure adherence to KPIs through a legally binding contract with the outsourced service provider(s)
• Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed
• Produce service performance reports to an agreed schedule or upon request
• Attend and report on service review meetings covering performance, service improvements, quality and processes.
• Build and maintain relationships within the outsourced companies
• Management of the Deferment Account and Payment Escalation Team, ensuring they are supported and developed within their role

CANDIDATE REQUIREMENTS

Requirements:

• Experience in managing outsourced service providers
• Previous line manager experience
• Budgeting and Cost Analysis skills
• Advanced Excel skills
• Excellent time management, decision making, and strong organisation skills
• Project a positive and professional image and represent the UK brand professionally at all times.
• Regular international travel should be expected with this role.

Job Type: Permanent

Salary: £51,000.00 to £53,400.00 /year

Application Questions

• How many years of Advanced Excel skills experience do you have?
• How many years of Budgeting and Cost Analysis skills experience do you have?
• How many years of Excellent time management, decision making, and strong organ experience do you have?
• How many years of managing outsourced service providers experience do you have?
• How many years of Previous line manager experience do you have?
• Are you in Hinckley, Leicestershire?
• Do you have the following licence or certification: legal to work in the UK?