Senior Trainer | Customer Success

Senior Trainer | Customer Success
Remote
Posted 6 months ago

Colorado Springs, Colorado | Remote

DESCRIPTION

Industry: Information Technology – Computer Software
Job Category: Education / Training – Software / Web Training
Position Location: HQ or remote from US-based home office
Benefits Eligibility: Full Benefit Package

The Company: Their software platform enables automotive and IoT manufacturers to get easy-to-use, compelling, Graphical User Interfaces (GUIs) on any embedded hardware. By providing powerful, professional-grade embedded GUI development tools, they help creative, customer-focused designers and software engineers worldwide efficiently deploy amazing user interfaces. Automotive, medical, industrial and consumer electronics companies rely on their best-in-class software and services to get their GUIs into production.

Primary Responsibilities:
Become a systems generalist across the company toolchain at the user interface and embedded systems level and stay current as the product line evolves
Conduct on-site and remote customer training sessions in the use of the company toolchain
Conduct on-site and remote new employee training sessions in the use of the company toolchain
Develop and maintain training materials to be used in live training sessions
Design, build and maintain an online training curriculum (with the company University) to support user training independent of live training sessions

Required Education, Experience and Competencies:
BS in Computer Engineering, Electrical Engineering, Computer Science or a related technical discipline
3+ years of experience in software training, preferably using a graphical user interface platform
Interpersonal skills and ability to interact and work with staff and customers in a global environment
Excellent written and verbal communication skills
Ability to work both independently and in a team environment — teams are often distributed
Excellent time management skills, ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment
Preferred:
Background in producing video content for online consumption

Security Clearance Required: No
Visa Candidate Considered: No

CANDIDATE DETAILS
2+ to 5 years experience
Seniority Level – Associate
Management Experience Required – No
Minimum Education – Bachelor’s Degree
Willingness to Travel – Occasionally

SCREENING QUESTIONS
Do you have at least 3 years of experience in Software Training for HMI/UI platforms?
Have you produced video content for online consumption?

IDEAL CANDIDATE
Who they want: They are seeking a dynamic Training Lead who is self-motivated and will share their passion for enabling clients to deliver a high-performance user experience on any embedded platform. The ideal candidate is an experienced trainer who enjoys working with the company’s customers to help them become proficient in the use of the the company toolchain to support the implementation and maintenance of their solutions. The candidate will collaborate closely with members of the Product Engineering and Marketing organizations to stay current with product development and to produce new training material.

WHY THEY’RE A GREAT COMPANY
Culture / Environment: They are currently in a period of strong, consistent growth, and they expect to aggressively accelerate that growth for the next 5 years and beyond. They have an exceptionally talented and highly invested team who is focused on their continued success and maintenance of their noteworthy company culture. They pride themselves on their high ethical standards and employee morale. They build based on a foundation of respect. They generously partner within their communities to support economic growth and accessible education for all, knowing that providing avenues toward careers in technology can end the cycle of poverty. They are committed to providing an environment of mutual respect, free of discrimination and harassment, where equal employment opportunity is available to all applicants and teammates. They believe that diversity and inclusion among our teammates is critical to their success as a global company, and they seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Job Features

Job CategoryFull-Time

Apply Online