Mortgage Servicing Operations Supervisor – Final Documents (ON-SITE IN TEMPE)

Mortgage Servicing Operations Supervisor
Tempe, Arizona, USA
Posted 9 months ago


Industry: Financial Services – Mortgage
Job Category: Finance / Accounting – Other Finance / Accounting
Job Description Summary

The Final Documentation Supervisor leads the mortgage collateral/final document servicing activities and functions. The incumbent ensures balance between growth objectives and credit quality objectives of the Bank. Additional responsibilities are to register closed loans with MERS and create collateral package and oversee final documents. Monitors customer service standards by assisting with operational problem resolution. Manages employees by setting and assessing performance goals and establishing work schedules/priorities. Responsible for ensuring that the Bank complies with required laws and regulations.

Essential Job Functions

•Supervises servicing personnel in the day-to-day functions of Servicing.
•Keeps informed of trends and developments in changing rules/regulations pertaining to both private, insured mortgages, FNMA/FHLMC, FHA, VA and RD.
•Administers all servicing functions within the assigned organization. Ensures that all policies and procedures are aligned with corporate goals and initiatives and comply with regulatory guidelines.
•Ensures that all data is input into the system accurately and timely and that all applications have met regulatory requirements.
•Assists in the development/implementation of customer service standards. Provides written reports on service standards, including turnaround time.
•Keeps informed of rules and regulations as they pertain to RESPA, HMDA, Fair Lending Practices and all compliance regulations.
•Evaluates work flow procedures and implements changes to improve efficiencies. Ensures that all policies and procedures set by business unit are being followed.
•Creates and maintains follow-up procedures. Responsible for overseeing the training of new Servicing Processors to ensure accurate and consistent work flows are communicated. Provides direct back up for subordinates in servicing. Other Job Duties

· Bachelor’s Degree Business Administration, Finance or Accounting or equivalent work experience

Required Experience
Requires 5 years minimum experience in mortgage servicing; specifically working with mortgage final/collateral documents
Experience in leading successful teams within a mortgage servicing function utilizing basic management approaches; such as work scheduling, prioritizing, coaching and process execution
Ability to review, advise, and make recommendations on legal documents regarding final/collateral document Knowledge of escalation requirements for missing information/documents

Minimum 5 years experience in mortgage servicing with an emphasis in final/ collateral documents
Ability to read, understand and advise on legal documents on final/collateral documents
Security Clearance Required: No
Visa Candidate Considered: No

Base Salary – $75,000 to $90,000

Benefits – Full
Relocation Assistance Available – Possible for ideal candidate
Commission Compensation – No
Bonus Eligible – No
Overtime Eligible – No
Interview Travel Reimbursed – No

5+ to 7 years experience
Seniority Level – Mid-Senior
Management Experience Required – No
Minimum Education – Associate’s Degree
Willingness to Travel – Occasionally

What type of experience do you have with final or collateral documents regarding mortgage servicing?
Provide example of when you are reviewing legal documents pertaining to final or collateral. What is your process?

The incumbent will know and understand mortgage servicing with final/collateral document background. The incumbent will be able to read, understand and advise to legal documents pertaining to final/collateral.

Medical, Dental and Vision. Eligibility to enroll following a full months of employment
401K (dollar to dollar match) Immediate contribution and vest
Paid vacation, sick, and bank holidays.

Job Features

Job CategoryFull-Time

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